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Rent terms

Terms and Conditions

Driver's age

23 to 99 years.

Young driver's age: 20 to 23 years. Charge 10 EUR Includes 21% tax

Driver's licence

A full licence held for minimum of 2 years with no major endorsements. UK licence holders need to present the photocard.

International Driving Permit needed along with original domestic licence.

Deposit and Credit card Information

ACCEPTED: American Express, Diners Club, Eurocard, MasterCard (not debit or prepaid), Visa (not debit or prepaid)

A deposit amount of EUR 400.0 will be held against your credit card for the duration of the rental. Your deposit is a guarantee held in the event of damage/theft of the vehicle. This will be automatically released if there is no theft or damage during the rental period. Please note that this does not represent your total excess liability which can be found in the Insurance Coverage section.

NOT ACCEPTED: No other payment types will be accepted.

A valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required.

In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Insurance coverage

Your rental does not include LDW (Loss Damage Waiver) cover. This is a standard requirement when renting a vehicle, otherwise you can be held liable for the full value of the vehicle in case of damage or theft. Please obtain proof from your credit card provider that this cover is included on your card and extends to the country of rental. LDW cover can be purchased directly at the rental desk. Please note that you will be required to leave a deposit at the start of your rental.

Breakdown assistance

Includes 21% tax

Fuel policy

Full to Full

Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges, you will need to return it with the same amount of fuel as it had when you collected it. You may be required to leave a fuel deposit reserved or charged on your credit card, this will be released or refunded when you return the car full. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station. A refuelling charge may also be applicable.

Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.

Mileage policy

Unlimited

Special equipment/optional extras

Child toddler seat: 2 EUR per day. Maximum 20 EUR. Includes 21% tax; On request

Infant child seat: 2 EUR per day. Maximum 10 EUR. Includes 21% tax; On request

Luggage rack: 2 EUR per day. Maximum 10 EUR. Includes 21% tax; On request

GPS: 2 EUR per day. Maximum 20 EUR. Includes 21% tax; On request

Winter package: 4.76 EUR per day. Maximum 47.6 EUR. Includes 21% tax

Special equipment/optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.

Conditions of optional extras

Please note the following: The price of optional extras is subject to change without notice. Optional extras are subject to availability. Charges made at the desk may be subject to local surcharges.

Additional driver

Additional drivers can be added to your rental for a charge of 1 EUR per day. Maximum 10 EUR. Includes 21% tax. Please pay for additional drivers at the rental desk when picking up your vehicle.

Travel Restrictions

Cross Border Rentals are allowed to the following countries:

Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, France, Germany, Greece (only mainland), Hungary, Italy (only mainland), Luxembourg, Macedonia, Netherlands, Romania, Serbia, Switzerland, Slovakia, Slovenia, Poland.

Not listed countries are prohibited for Cross Border Rentals.

A written permission issued by the Rent a car Adriatic branch is mandatory to cross the border.

Tax rate

21%

Included in the rental price.

Fees

Airport fee: Includes 21% tax

Form(s) of ID

A valid photo ID (passport or national ID).

If your form of identification does not include or match your current address, then a separate printed proof of address is required.

Voucher

A printed version of your voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus EUR50. If your online payment is less than EUR50, no refund will be made for your car hire booking.

3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.